Vincentian Home

Compassionate care for the aged is a ministry of the Vincentian Sisters of Charity. In addition to a 75-year tradition of long-term care, the Sisters offer assisted living accommodations in Pittsburgh’s North Hills. Vincentian Home administrators faced an emergency all too common: a small mattress fire that began in one resident’s unit sending smoke and water damage throughout an entire wing of the facility. Fortunately no one was hurt.

Administrators needed to contain the damage quickly and begin restoration as soon as possible in order to protect the health of residents and minimize their inconvenience.

Insurance Restoration Services (now ServiceMaster by Mistick) responded to the Sisters’ call for assistance. Crews immediately went to work repairing the room and cleaning more than 15 units. Because the fire was on the second floor, water used to fight the flames had seeped down into the first floor below causing additional problems there. The extent of the water damage required demolition of ceilings and drywall in 5 units.

Yet in less than 2 weeks ServiceMaster by Mistick completed all repairs to the most heavily damaged units (including locating an exact carpet match), cleaned walls throughout the entire wing, replaced wallpaper in the hallways, and repainted. The project also involved the phased process of packing, storing, and returning the furniture and personal belongings of numerous residents affected by the emergency.